A technology company located in Texas hired Timberline Tax for overall account protection and resolution. The company was already current and compliant with the Internal Revenue Service but wanted to confront the penalties on the account from past history. The Associate worked up a package of information pertaining to the particular penalties from 2013 and 2014 that were still possible to abate. The full packet included a statement of facts outlining the reasons the business fell behind and the steps it took to rectify the situation. The abatement request was originally denied; however, the Associate appealed the decision and later held an appeals conference in defense of the taxpayer. The Appeal Officer took into consideration the business history and current compliance and decided to approve the abatement of $10,263.20 from the account.